Own our content strategy and communicate with collaborators, both internal and external.
Oversee the scoping, implementation, maintenance and upgrades of content integrations across all verticals
flight, hotel, rental car, rail and ground transfer
in support of our content strategy.
Maintain the roadmap of content integrations and upgrades.
Represent KAYAK to content partners and industry organizations
selling our strategy and working closely to bring integrations to life; advocate for supplier enhancements that support our strategy.
Stay informed on the competitive landscape and the latest capabilities across both potential and current suppliers and aggregators.
Work closely with our supplier relations team to evaluate and engage potential suppliers.
Ensure compliance with local regulations for display, processing and invoicing of bookings.
Coordinate the roll-out of new product features across all existing suppliers.
Define and prioritize user problems and needs
ensuring excellent content coverage and a high capacity for online booking and servicing across suppliers.
Ensure high booking and servicing success rates across all suppliers.
Measure and analyze insights from product changes, chasing agreed upon metrics and the opportunities our data, user research and A/B experiment results might reveal.
Work with customer support to collect feedback from and respond to users.

Specific experience in working with travel-related APIs and booking flows, including GDS and NDC APIs and TMC workflows.
Collaboration with team members from all levels of the business, across time zones. Specific experience working with commercial and engineering teams to build solutions that meet user needs.
Experience as a Product Owner in Agile Teams is a plus.
Collaboration with third parties to bring a technical solution to market.
Ability to align product opportunities with business goals and support that with thoughtful decisions and clear communication.
Proficiency in data analysis, including running SQL queries and using data to drive focus and team alignment.
Personal experience as a traveler, offering firsthand insight into user challenges during trip planning and online booking.
BS degree or equivalent experience required, technical background strongly preferred, MBA or similar experience advantageous.

Senior Technical Program Manager

Key skills