Work with customers to ensure adoption, retention, expansion, advocacy and overall success
Ensure that customers employ DAM best practices, are leveraging Bynder effectively and that their platform is optimized for maximum value
Strive to increase product adoption, retention and overall customer satisfaction
Develop and execute on account / success plans
Regularly engage customers on operational reviews to evaluate needs and direction
Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them
Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction
Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows

1-3 years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management
Strong communication skills, both written and spoken
Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
Basic understanding of customer service principles and hybrid observability principles
Ability to follow structured process and information entry
The ability to work in a fast-paced dynamic environment during tremendous growth
Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
Excellent organizational, prioritization, and time management skills
Experience with other DAM technologies a plus
Proficient in SalesForce, Microsoft Office Suite, and Google Suite (Catalyst a plus)

Associate Customer Success Manager

Key skills