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Customer Success Manager, Commercial at Nooks | JobVerse
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Customer Success Manager, Commercial
Nooks
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Customer Success Manager, Commercial
San Francisco, California, United States of America
Full Time
2 hours ago
$120,000 - $125,000 USD
Visa Sponsor
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Key skills
Apollo
Analytics
SaaS
Salesforce
Communication
Customer Success
Sales
About this role
Role Overview
Manage a portfolio of ~75 commercial accounts
Onboard new customers, ensuring a seamless integration of Nooks into their sales processes
Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations
Monitor customer health metrics and develop proactive plans to address areas of concern
Assist with Technical Support for your customers as needed
Help develop a scaled approach for customer success and retention
Serve as the voice of the customer within Nooks
Requirements
2+ years of B2B SaaS CSM experience managing a portfolio of 70+ accounts with a successful renewals track record
2+ years of product implementation, and customer onboarding and support experience
1+ years of SDR experience
Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
Comfortable with data analytics and experience using data to proactively identify customer challenges
Excellent written and verbal communication skills
Self-starter with experience learning and working with a rapidly-changing SaaS tool
Demonstrated success taking ownership, working across teams, and wearing many hats
Tech Stack
Apollo
Benefits
Health insurance
Equity
Generous perks
Comprehensive benefits
Apply Now
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