Junior Account Executive

Role Overview

• Review and understand all items of clients' contracts.
• Maintain client management routines and act as the primary point of contact for operations.
• Escalate issues to the appropriate levels for day-to-day problem and conflict resolution.
• Manage contract communications, lead the process, and interface with cross-functional teams to ensure deliveries (creative, DBM, CRM, Performance, Activation).
• Monitor communication cadences and customer journeys (prepare briefs for creative, follow up on deliveries, internal approvals of materials with the business management team).
• Coordinate client requests internally across different teams: creative, front-end, DBM.
• Track client reports and data.
• Identify opportunities for improvements and negotiate with clients.

Requirements

• Bachelor's degree in Communication, Business Administration, or a related field.
• Advanced knowledge of Microsoft Office with strong proficiency in Excel.
• Excellent verbal and written communication skills.
• Enjoy working in a client-facing role with frequent contact with clients.
• Strong negotiation skills and the ability to interpret written materials.
• Ability to develop and present proposed action plans for clients.

Benefits

• Flex Office – 2 days remote work and 3 days in the office.
• Birthday Day Off – Your special day, however you prefer, plus points in our Marketplace.
• Life insurance (SulAmérica).
• Psychological support – Access to a platform of licensed psychologists.
• On-site office massage – a moment of relaxation during your day.
• Decompression/relaxation room – to recharge your energy.
• Fresh fruit in the office – for a healthy snack during work hours.
• Meal allowance or food voucher.
• Transportation voucher.
• QultureRocks – performance management and development platform.
• Inspiring and disruptive culture – a dynamic, collaborative, and innovative environment.
• Internal events and engagement activities – team gatherings and relaxed moments with the team.
• Exclusive benefits on special dates – because every special moment deserves to be celebrated!