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Client Account Manager at Sprinklr | JobVerse
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Client Account Manager
Sprinklr
Website
LinkedIn
Client Account Manager
Riyadh, Riyadh Region, Saudi Arabia
Full Time
1 hour ago
Visa Sponsorship
Apply Now
Key skills
Cloud
Salesforce
Mentoring
Change Management
Customer Success
About this role
Role Overview
Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders
Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations
Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning
Align Sprinklr Care solutions with customer goals
Map legacy contact center processes to modern workflows; oversee architecture audits and optimization
Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics
Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback
Coordinate complex programs across IT, business teams, and vendors
Requirements
Bachelor’s degree (MBA preferred)
8+ years in Customer Success, CCaaS, or CX consulting
Deep knowledge of contact center operations, metrics, and change management
Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk)
Strong technical acumen, program management skills, and regional experience
Arabic is Mandatory
Tech Stack
Cloud
Benefits
Voluntary healthcare coverage in countries where applicable
Paid time off to recharge and spend time with loved ones
Open Mentoring Program designed to create meaningful connections
Apply Now
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