About this role

Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders
Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations
Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning
Align Sprinklr Care solutions with customer goals
Map legacy contact center processes to modern workflows; oversee architecture audits and optimization
Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics
Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback
Coordinate complex programs across IT, business teams, and vendors

Bachelor’s degree (MBA preferred)
8+ years in Customer Success, CCaaS, or CX consulting
Deep knowledge of contact center operations, metrics, and change management
Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk)
Strong technical acumen, program management skills, and regional experience
Arabic is Mandatory

Client Account Manager

Key skills