Key skills
Account Management
About this role
Role Overview
- Provide outstanding customer support to chefs and restaurants, both reactively and proactively
- Communicate with clients via phone, WhatsApp, email, and chat to resolve issues and answer questions
- Handle claims and escalated cases with empathy and efficiency.
- Act as the voice of the customer internally (report issues to suppliers, logistics, and product teams)
- Become a trusted partner for our clients, helping them navigate orders, deliveries, and product information.
Requirements
- You speak German and Polish fluently, and can communicate clearly in English
- 2+ years of experience in customer support, account management, or a similar client-facing role
- You’re confident on the phone and know how to make people feel heard and supported.
- You’re patient, empathetic, and solution-oriented
- You enjoy solving problems and making processes smoother
- You’re organized and able to juggle multiple conversations and tasks at once
Benefits
- Flexible working hours and workflow, so you can structure your day in a way that works best for you
- Remote setup so you can work from anywhere across the EMEA region.
- The hardware you need to get started
- Team offsites across the whole company to connect, learn, and celebrate wins.
- Space to grow fast in a startup and put your stamp on our growth.
- Direct mentorship and access to founders and investors