Key skills
LookerCommunication
About this role
Role Overview
- Monitor and optimize agent, team lead, manager, and QA performance with actionable insights
- Forecast weekly/monthly volumes to guide KPIs, hiring, training, and capacity in our scaling iGaming ops
- Build and automate reports in Looker, Retool, Zendesk for real-time visibility and accuracy
- Design tech solutions for performance tracking and operational dashboards
- Handle partner queries with clear, data-backed updates
- Deliver trend reports spotlighting wins, risks, and growth opportunities
Requirements
- Analytical prowess in performance monitoring and ops data
- Hands-on with Looker, Retool, Zendesk
- Proven forecasting, capacity planning, and optimization experience
- Tech skills to build monitoring tools
- Strong communication for stakeholders and partners
- Data-driven track record in continuous improvement
Benefits
- Work remotely with top tools
- Collaborate with innovative teams embracing the latest tech
- Innovate freely