Responsible for being the primary contact for internal & external Commercial Payments customers
Provide direct customer support responding to general and technical inquiries via phone or email related to Treasury Management services/systems and commercial deposit accounts
Ensure that all requests sent by the customer are handled in a timely and efficient manner
Maintain a robust understanding of the customer lifecycle with fnbo
Partner with Implementation Specialists to coordinate pre & post-implementation activities
Coordinate customer product implementations & training on single product setup requests
Be accountable for managing and processing all customer requests
Log all interactions in designated CRM with accuracy and detail
Provide applicable referral opportunities to account manager or Payment Advisor via CRM channels as needed

Minimum of 1-3 years of commercial payments and/or banking experience (Business/Commercial Preferred)
Bachelor’s degree or equivalent work experience
Ability to manage projects from inception to implementation
Strong written and verbal communication skills
Ability to effectively communicate needs and schedules to project personnel and internal clients
Strong teamwork and interpersonal skills
Strong ability to multitask in a cross-functional environment
Candidates must possess unrestricted work authorization and not require future sponsorship.

Lead Specialist, Payments Customer Support

Key skills