Provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our services.
Handle many inbound and outbound calls to current and potential customers
Identify the needs of customers, resolve issues, and provide solutions
Identify and escalate issues to supervisors as needed
Schedule and plan services and appointments
Respond in a timely manner to customer calls, texts, voicemails and emails
Assist management, technicians and salespeople with day-to-day requests
Collect service payments from customers and call/text/email past due accounts
Communicate regularly with field technicians to coordinate service schedules and times

Previous customer service experience required
Call center experience strongly preferred
Experience with customer relationship management (CRM) software strongly preferred
Working knowledge of office equipment and software
Entry-level knowledge/skill proficiency with Google Suite including, Gmail, Google Sheets, Google Docs, etc
Ability to work a full time Monday-Friday schedule with occasional Saturdays
Must be able to type at a minimum of 40+ words per minute (WPM)
High School Diploma or equivalent
Exceptional written, verbal, and interpersonal communication skills
Bilingual in English/Spanish is preferred but not required

Comprehensive benefits package including Health, Dental, Vision and Life Insurance.
Employee Assistance Program (EAP): resources for managing stress, mental health, financial guidance, and other life events.
Paid Vacation and Holidays
401k with up to 4% company matching
Paid Training
Employee Discounts
Employee Referral Bonus ($2,000)

Customer Service Representative

Key skills