Key skills
CRM
About this role
Role Overview
- Manage a portfolio of active clients, focusing on relationship management, retention, and account expansion;
- Conduct periodic business review meetings to identify upsell and cross-sell opportunities;
- Map stakeholders and clients' needs to propose customized solutions;
- Act in a consultative manner, ensuring the best possible customer experience and satisfaction with contracted products and services;
- Keep CRM records up to date and report performance indicators;
- Collaborate with internal teams to ensure the delivery of value to the client;
- Anticipate churn risks and propose corrective actions;
- Meet growth targets for the client base and relationship KPIs.
Requirements
- High school diploma or equivalent;
- Intermediate Excel skills;
- Experience in customer service and relationship management with B2B clients;
- Knowledge of technologies for vehicle fleet monitoring, tracking, and management;
- Valid Brazilian driver's license (CNH category B) and availability to travel throughout Brazil;
Preferred:
- Experience managing relationships with fleet customers.
Benefits
- Competitive salary
- Meal or food allowance
- Transportation allowance
- Health insurance (private hospital room accommodation)
- Healthtech platform access – Dr. Alper
- Dental plan
- Pharmacy assistance
- TotalPass: access to partner gyms
- Education assistance (subject to eligibility rules)
- Career development opportunities: online learning and corporate education programs
- Partnerships with educational institutions offering course discounts
- Quality of Life Program – Qualituran