Handle vendor and carrier inquiries via email and phone with clear, professional, and solution-oriented communication
Investigate parcel issues and vendor concerns using tracking systems, internal databases, external portals, and historical ticket logs
Identify root causes and recurring issues; escalate with context to ensure timely resolution
Manage a structured daily task list while proactively responding to emails and operational updates
Maintain accurate records by updating internal systems, spreadsheets, and portals throughout the day
Review large data sets for inconsistencies and correct errors to maintain high data integrity
Analyze operational and performance reports using tools like Tableau to identify trends, flag anomalies, and support data-driven decisions
Collaborate closely with the Operations team and cross-functional partners to share updates, surface blockers, and drive resolutions

Excellent English communication skills both written and verbal
Strong data mindset with the ability to identify trends and spot inconsistencies
Experience with Tableau is a plus
Familiarity with tools such as Zendesk, Google Sheets, and Microsoft Office Suite is a plus
Self-motivated, dependable, and skilled in time management and task prioritization
Works well in a collaborative team setting, values transparency, and communicates openly
Flexible and adaptable, with the ability to navigate shifting priorities and operational needs
Comfortable working in high-volume settings and managing multiple tasks under pressure

Competitive cash and equity packages
100% remote work environment #LI-Remote
Paid Time Off
8 weeks Paid Parental Leave
Monthly team get-togethers
bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!
Quarterly virtual team gatherings and biannual team offsites
Annual Work Smart Fund to support your professional growth & working environment
Teammates around the world in 20+ different countries!

Carrier Ops Associate

Key skills