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Senior Analyst, IT Applications at Hikma Pharmaceuticals | JobVerse
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Senior Analyst, IT Applications
Hikma Pharmaceuticals
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Senior Analyst, IT Applications
Egypt
Full Time
23 hours ago
Visa Sponsorship
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Key skills
SAP
Communication
About this role
Role Overview
Provide first-line support to business users, addressing application and system issues in a timely manner.
Troubleshoot and resolve incidents that disrupt application services and business operations.
Track, manage, and report support issues, ensuring proper documentation and follow-up.
Analyze support tickets, take ownership of issue investigation, and ensure resolution.
Escalate issues and proposals to the corporate SAP Support Team when necessary.
Provide first-line support for SAP systems by troubleshooting issues, assisting business users, and ensuring minimal disruption to daily operations.
Requirements
Degree in Computer Science, Engineering or equivalent.
Basic to intermediate knowledge of SAP modules.
Strong problem-solving and analytical skills.
Good communication and user support skills.
Ability to manage multiple issues and prioritize tasks effectively.
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