Key skills
AIClaudeCRMLeadershipCommunication
About this role
Role Overview
- Directly lead 6–8 Team Captains coaching their teams of customer support reps
- Support, coach, and motivate Team Captains for their growth
- Oversee day-to-day operations and identify areas for improvement
- Use AI and data insights to drive continuous improvement
- Navigate and communicate effectively during changes
Requirements
- 3–5 years of progressive leadership experience in a customer support or contact centre environment
- Developed team leads or supervisors, not just individual contributors
- Familiar with contact centre software, CRM tools, and AI-assisted workflows like Claude and Fellow (HubSpot is a plus)
- Clear and empathetic in communication
- Flexible and fast-moving, can adapt to changing environments
Benefits
- Comprehensive benefits package