Lead the Customer Service and Cashier teams, driving compliance to company policies and standards
Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers
Manage the overall execution of operations and receiving SOPS
Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory
Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store
Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning
Assist in the management of other store operations areas as needed
Communicate effectively with the District and Regional Management teams

3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required
Ability to lift and move boxes weighing up to 40 lbs
Experience utilizing scheduling and reporting computer software
Travel may be required from time to time

Operations Service Manager

Key skills