Lead and manage complex operational projects from conception to completion, ensuring timely delivery and measurable impact.
Analyze existing business processes, identify inefficiencies, and design and implement solutions for optimization and automation.
Develop and monitor key performance indicators (KPIs) and operational metrics to track progress, identify trends, and inform strategic decision-making.
Collaborate closely with senior leadership across various departments (e.g., Sales, Marketing, Product, Engineering, Finance) to align operational strategies with overall business objectives.
Drive the adoption of best practices in operational management and continuous improvement methodologies (e.g., Lean, Six Sigma).
Facilitate cross-functional communication and collaboration to ensure seamless execution of operational initiatives.
Prepare and present detailed reports and recommendations to executive stakeholders, summarizing project status, performance, and strategic implications.
Mentor and guide junior team members, fostering a culture of operational excellence and continuous learning.
Evaluate and recommend new technologies and tools to enhance operational capabilities and productivity.
Manage vendor relationships and evaluate third-party solutions to support operational needs.

Bachelor's degree in Business Administration, Operations Management, Finance, or a related quantitative field. Master's degree (MBA) preferred.
10+ years of progressive experience in business operations, strategic operations, or management consulting, preferably within the SaaS or technology industry.
Proven track record of successfully leading and executing complex operational projects that delivered significant business impact.
Expertise in process improvement methodologies (e.g., Lean, Six Sigma) and change management principles.
Strong analytical skills with the ability to interpret complex data, identify trends, and make data-driven recommendations.
Exceptional communication and interpersonal skills, with the ability to effectively influence and collaborate with stakeholders at all levels.
Advanced proficiency in project management software, data analysis tools (e.g., SQL, Tableau, Excel), and CRM/ERP systems (e.g., Salesforce).
Demonstrated ability to think strategically, solve complex problems, and adapt to a fast-paced, dynamic environment.
Strong leadership capabilities with experience in mentoring and developing team members.
Prior experience working in an agile environment is a plus.

Competitive compensation, plus all full-time employees participate in our ownership program
because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Annual learning and development stipends to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection

Principal Business Operations Manager

Key skills