Serve as the first point of contact for customers and supported employees, responding to inquiries via phone, email, and chat in a timely and professional manner while meeting SLAs.
Provide accurate information on Pebl services, HR processes, and operational procedures using a customer-first approach.
Resolve issues efficiently, escalating when necessary while maintaining ownership through resolution.
Build strong relationships through clear, empathetic, and professional communication.
Own end-to-end HR support for the Korea entity, focusing on day-to-day operations, employee inquiries, and compliance-related requests.
Act as the Market Lead and SME for Korea, ensuring accurate guidance on local employment practices, labor regulations, and operational requirements.
Support HR operations outside of Korea as needed, flexing to global priorities and business needs.
Manage and resolve HR support tickets for Korea and global markets, ensuring timely, accurate, and consistent service.
Partner with internal teams to troubleshoot issues and drive effective resolutions.
Maintain high-quality case documentation within CRM and support platforms.
Monitor and maintain customer satisfaction metrics, proactively improving service quality and outcomes.
Identify opportunities to enhance workflows, documentation, and overall customer experience.
Create and maintain internal documentation and self-service resources to reduce repeat inquiries and support scalability.

Have experience in customer service, HR operations, or HR support, ideally in a B2B or SaaS environment.
Are bilingual in Korean and English (written and spoken).
Have familiarity with Korean labor laws, employment practices, and compliance requirements.
Have experience working in a ticket-based support environment supporting internal and external stakeholders.
Communicate clearly and empathetically, with strong interpersonal skills.
Can build rapport quickly and manage relationships with professionalism.
Demonstrate strong problem-solving and critical thinking skills, especially in high-pressure situations.
Have experience with CRM and support tools (e.g., DevRev, Superblocks, Airtable, or similar).
Possess strong attention to detail and a passion for delivering exceptional customer experiences.
Can work independently while collaborating effectively within a global team.
Bring a positive, proactive attitude and commitment to high customer satisfaction.

Flexible Time Off – Take the time you need to recharge.
Parental Leave – Support for growing families.
Health and Dental Insurance – Where applicable, to cover you and your loved ones.
Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success.

Junior HR Specialist, Experience – 16 month contract

Key skills