Senior HR Specialist, Customer Onboarding

Role Overview

• Lead client onboarding sessions, setting clear expectations on process, timelines, roles, and onboarding approach
• Partner with clients on country rollout strategy and sequencing, helping prioritize markets for efficient global expansion
• Provide consultative guidance on global hiring, including country-specific requirements, key considerations, and trade-offs
• Support benefits benchmarking and alignment, helping clients understand statutory versus market practices and make informed decisions
• Act as a product expert, guiding clients through Pebl’s platform and enabling them to confidently manage their global workforce
• Maintain clear visibility into onboarding progress, proactively communicating updates, risks, and next steps
• Collaborate across Sales, Onboarding, Customer Experience, Finance, and other cross-functional teams to deliver a seamless and frictionless onboarding experience
• Support client expansion into new countries and high-volume hiring, ensuring consistency and scalability of onboarding processes
• Champion the customer perspective, synthesizing feedback and partnering with Product and Engineering to continuously improve the client and employee experience
• Contribute to process improvements and standardization efforts to enhance onboarding quality and team efficiency at scale

Requirements

• Experience in project management, program management, or client onboarding, ideally in a global or high-growth environment
• Strong ability to manage multiple stakeholders and workstreams simultaneously
• Excellent communication and client-facing skills, with the ability to build trust and guide conversations
• A proactive, solutions-oriented mindset with a strong sense of ownership and accountability
• Ability to operate effectively across cross-functional and global teams
• Strong attention to detail while maintaining a focus on the broader client experience
• Business proficiency in the English language required
• Experience in HR, global mobility, payroll, or workforce operations is preferred
• A bachelor’s degree in a related field or equivalent work experience
• 5+ years of business experience, with customer-facing roles focused on operational excellence and customer satisfaction.

Benefits

• Flexible Time Off – Take the time you need to recharge.
• Parental Leave – Support for growing families.
• Health and Dental Insurance – Where applicable, to cover you and your loved ones.
• Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success.