Lead the development and implementation of regional customer success strategies, ensuring alignment with global objectives and local market needs.
Drive adoption, expansion, and retention efforts, leveraging data-driven insights to optimize outcomes across the region.
Strategize with CS leadership and Sales RVP across assigned region.
Deliver deep and actionable internal QBRs to CS and Sales Leadership.
Serve as a customer-facing leader, establish and nurture senior and executive-level relationships with key decision-makers and influencers across the customer base, promoting mutual success and long-term partnership across your region.
Oversee a diverse portfolio of strategic and complex customer accounts, ensuring high satisfaction, reference-ability, and retention.
Direct, mentor, and develop a team of Senior Managers and Customer Success professionals.
Proactively identify and mitigate risks to customer satisfaction, growth, and renewal.
Monitor and report on regional performance against key metrics to senior leadership, providing actionable insights and recommendations for continuous improvement.

Bachelor’s degree in Business, Finance, Information Systems, or a related field; an advanced degree may be considered in lieu of professional experience.
10+ years in a related function with direct customer advocacy and engagement experience.
Minimum of 5 years of experience in Customer Success, Consulting, Account Management, or Sales/Pre-Sales.
Minimum of 3 years of experience in a leadership role.
Proven experience managing complex customer portfolios and C-level executive stakeholders.
Extensive background with SaaS applications.
Strong understanding of corporate finance functions including financial close, planning, budgeting, forecasting, management reporting.

Director, Customer Success – EMEA South, Central

Key skills