Build and maintain strong relationships with customers, serving as their primary point of contact
Understand customers' needs and goals, and provide personalized solutions and recommendations
Collaborate with internal teams to resolve customer inquiries and provide timely and effective solutions
Provide accurate, valid and complete information to clients using our CRM system
Provide exemplary customer service to your clients by showing empathy and understanding of their requirements.
Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued

Passion for delivering exceptional customer service
Bachelor's degree in business, marketing, real estate, or a related field
2-4 years of relevant work experience in customer service, customer success, telemarketing, or account management roles (preferably dealing with US-based customers).
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail
Ability to multitask and prioritize tasks effectively
Proficiency in CRM software and Microsoft Office Suite
Strong bias-to-action, practicality and effectiveness

In Office Perks: Experience our comprehensive office perks, including daily meals and transport facility for commuting to and from the office, available for all employees coming to the office.
Health & Well-being: Our comprehensive medical plan is available for you, your spouse and dependents. Employees are covered under Mediclaim, Group Term life insurance and Accidental insurance.
Other Perks at Better: Experience flexibility with our night shift allowance, work from home allowance and transportation allowance, where applicable. We prioritize your convenience.

Customer Success Associate

Key skills