Identify automation opportunities
Partner with Operations, Support, and Technology to understand where manual effort and repetition create friction.
Focus on workflows that are high-volume, repeatable, and business-critical.
Help prioritize opportunities based on impact, risk, and feasibility.
Design and build automations
Build production-grade workflows using APIs, webhooks, and event-based systems.
Apply AI or LLMs for tasks such as classification, routing, summarization, or decision support, where they clearly add value.
Integrate with existing systems rather than replacing them.
Own reliability and iteration
Ensure automations are observable, testable, and maintainable.
Monitor behavior in production and improve solutions over time.
Reduce fragile one-off scripts in favor of reusable patterns.

Experience designing and operating reliable automations in production, including workflow orchestration
Comfortable working across imperfect systems and APIs, with a strong sense for operational risk and trade-offs
Practical experience applying AI or LLMs in real workflows where they add clear, measurable value
Thoughtful about when automation helps and when it does not.

Applied AI, Automation Engineer

Key skills