Platform Solutions Engineer II

Role Overview

• Serve as the primary systems manager for the Kadince platform and corresponding applications.
• Responsible for handling needs assessments and cost/benefit analysis to align the technology of the company with their business strategies.
• Receive business needs from internal stakeholders and solicit product and enhancement requirements from end users.
• Convert requests into workable solutions that optimize business and end user value.
• Responsible for overall system design documentation and assisting in successful rollout of new features and enhancements.
• Facilitate and translate business requirements into technical requirements to guide the implementation of new features, systems, and enhancements and upgrades.
• Work with vendors to ensure the system solution satisfies the business requirements.
• Meet with decision makers, systems owners, and end users to help identify business, financial, and operations requirements and systems goals.
• Act as technical focal point for the business in the presentation of the new system/application to Atlantic Union’s Application and Architecture Review Board.
• Lead design sessions in prototyping new system or functionality for the purpose of enhancing business processes, operations, and information process flow; develop diagrams and flowcharts of system view – Technical maps.
• Develop and maintain design documentation (data flow diagrams, workflows) working across the organization for documenting integration points between systems.
• Provide systems analysis expertise focusing on gap identification.
• Improve systems and operational workflows by studying current practices and designing modifications/enhancements.
• Help identify control points in new systems designs and workflows and work with customers to ensure the working environments are properly controlled.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Provide ongoing support structure is in place, and the Roles and Responsibilities are documented before an application or system is approved for production readiness.
• Perform troubleshooting role in triage mode in alignment with the Problem and Incident Troubleshooting process.
• Represent production changes to the Change Control Board complying with the requirements of this process.
• Actively participate in and lead system and unit testing for modified and new systems and other post-implementation support.

Requirements

• College diploma or university degree in the field of business administration, computer science, engineering, or management information systems or equivalent work experience
• Minimum of 10+ years related work experience.
• Strong IT background with an understanding of banking operations, products, processes and procedures
• Excellent analytical and creative problem-solving skills.
• Excellent written and oral communication skills.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated and directed along with strong critical thinking and engineering/re-engineering skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment and work though workflow analysis.
• Experience working in a team-oriented, collaborative and customer-centric environment.
• Familiarity with corporate security policies and managing user access/profiles.

Benefits

• General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits