Technical Account Manager

Role Overview

• Own the long-term customer relationship post-sale, serving as the customer’s primary point of contact with Kamiwaza across all engagements.
• Build and maintain relationships with senior stakeholders, understanding their strategic objectives and aligning Kamiwaza’s capabilities to their business goals.
• Develop and maintain Customer Success Plans that link customer objectives to Kamiwaza platform capabilities and outcome project delivery.
• Proactively identify expansion opportunities — new use cases, additional outcomes, or deeper platform adoption — that arise from the ongoing relationship.
• Coordinate the end-to-end delivery of outcome projects, from scoping and requirement gathering through execution to production deployment and adoption.
• Partner with engineering leadership to align the right engineers to each engagement, ensuring timely and high-quality delivery.
• Own workflow discovery, stakeholder communication, adoption planning, and outcome measurement for each engagement.
• Manage delivery timelines and customer expectations, escalating blockers early and ensuring engineering has the context they need to deliver.
• Conduct customer-facing program reviews, presenting progress, addressing concerns, and aligning on priorities.
• When engineers surface platform gaps or customer requirements during delivery, ensure those translate into actionable feedback for the product team.
• Advocate for customer priorities within Kamiwaza, particularly in balancing commercial outcome work alongside federal delivery demands.
• Contribute to the evolution of Kamiwaza’s delivery playbooks, engagement tooling, and repeatable solution patterns.

Requirements

• Bachelor’s degree in business, engineering, computer science, or a related field.
• 8+ years in customer success, solution delivery, consulting, engagement management, or technical account management in a technology company.
• Demonstrated ability to own and grow customer relationships at the executive level.
• Experience managing the delivery of technical projects, coordinating engineering resources, managing timelines, and ensuring quality outcomes.
• Strong problem-solving skills with the ability to translate complex customer challenges into structured, actionable plans.
• Exceptional communication skills — able to translate between technical teams and business stakeholders clearly and persuasively.

Benefits

• Health coverage
• Remote workspace support
• Flexible time off
• Supportive family leave policies