Key skills
CommunicationCollaborationAccount Management
About this role
Role Overview
- Drive platform adoption and growth through Account Team collaboration
- Build strategic relationships with customer IT teams and internal stakeholders
- Gather feedback and contribute to product improvement initiatives
- Lead complex troubleshooting and provide proactive technical guidance
- Monitor and maintain system integrations and security configurations
- Implement risk monitoring systems and resolve technical issues
- Design and implement efficient configuration and routing strategies
- Analyze performance metrics to improve productivity and efficiency
- Identify and enable technical expansion within the customer's roadmap
Requirements
- 5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role
- Expertise in Contact Center as a Service (CCaaS) solutions and SIP is an advantage
- Strong understanding of software and front-end development concepts
- Proven problem-solving skills with the ability to prioritize tasks effectively
- Excellent communication skills, both verbal and written.
- Ability to articulate technical concepts to non-technical executive audiences.
- Bachelor’s degree in a relevant field
Benefits
- Competitive salary and stock options
- Professional development support (trainings, courses, conferences, books, etc)
- Access to all the latest tools and equipment you’ll need
- Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
- Diversity: 25 countries represented