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Technical Account Manager at Glia | JobVerse
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Technical Account Manager
Glia
Remote
Website
LinkedIn
Technical Account Manager
Mexico
Full Time
3 weeks ago
No Sponsorship
Apply Now
Key skills
Communication
Collaboration
Account Management
About this role
Role Overview
Drive platform adoption and growth through Account Team collaboration
Build strategic relationships with customer IT teams and internal stakeholders
Gather feedback and contribute to product improvement initiatives
Lead complex troubleshooting and provide proactive technical guidance
Monitor and maintain system integrations and security configurations
Implement risk monitoring systems and resolve technical issues
Design and implement efficient configuration and routing strategies
Analyze performance metrics to improve productivity and efficiency
Identify and enable technical expansion within the customer's roadmap
Requirements
5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role
Expertise in Contact Center as a Service (CCaaS) solutions and SIP is an advantage
Strong understanding of software and front-end development concepts
Proven problem-solving skills with the ability to prioritize tasks effectively
Excellent communication skills, both verbal and written.
Ability to articulate technical concepts to non-technical executive audiences.
Bachelor’s degree in a relevant field
Benefits
Competitive salary and stock options
Professional development support (trainings, courses, conferences, books, etc)
Access to all the latest tools and equipment you’ll need
Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
Diversity: 25 countries represented
Apply Now
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