Central communication interface: You coordinate exchange between internal departments and customers to ensure a harmonious and consistent customer experience.
Relationship building & customer retention: You develop long-term customer relationships and maintain them through regular, personal contact.
Needs analysis & satisfaction: You identify individual customer needs and ensure long-term satisfaction for both companies and employees.
Proactive customer communication: You keep customers informed about new benefits, developments, and optimization opportunities.
Portfolio development & implementation: You continuously expand the benefits offering and successfully implement innovative bonus models in practice.

You have a degree in business administration or a comparable qualification.
You bring at least two years of professional experience, ideally in key account management, project management, or customer success management.
You demonstrate a strong service and customer orientation and combine this with empathy, assertiveness, and excellent communication skills.
You work independently, are solution-oriented, and possess strong planning and coordination skills.
You are fluent in German and English (business/negotiation level), both written and spoken.

Flexible working hours
Modern office on Fuerteventura or remote work across the Canary Islands
Workation perks: Up to 4 weeks of EU workation per year — including flight & accommodation if choosing Munich as the destination
Fair conditions: 30 days annual leave, permanent contract & private supplementary health insurance
Attractive compensation: Above-average salary compared to national standards
Easy onboarding: Support with obtaining an NIE number & administrative formalities, plus a welcoming local team

Customer Care Manager – Full-time on Fuerteventura or the Canary Islands

Key skills