Manager, Learning Management Systems

Role Overview

• Serves as the primary owner and subject matter expert for Virtuoso’s Cornerstone Learn platform.
• Responsible for the governance, configuration, optimization, and performance of the LMS.
• Provides functional leadership for learning management system operations.
• Directly supervises one direct report.
• Ensures the LMS remains scalable, secure, and aligned with organizational objectives and best practices.
• Administers and oversees the configuration, architecture, and optimization of Cornerstone Learn LMS.
• Establishes and maintains LMS governance standards, workflows, permissions structures, and best practices.
• Evaluates and implements system updates, enhancements, and new functionality.
• Ensures system integrity, scalability, accessibility, and data security.
• Designs and maintains LMS reporting frameworks and dashboards.
• Provides actionable insights on learner engagement, completion rates, and participation trends.
• Ensures data accuracy and consistency across system records.
• Serves as primary relationship owner with Cornerstone OnDemand.
• Manages system upgrades, release cycles, and support escalations.
• Evaluates LMS-related tools or enhancements within the Cornerstone ecosystem.
• Establishes priorities, reviews deliverables, and ensures quality and timeliness of LMS operations.
• Serves as escalation point for complex system or configuration issues.
• Partners with Professional Development, IT, and other stakeholders to align LMS capabilities with business needs.
• Supports change management and communication related to LMS updates or enhancements.
• Promotes effective adoption and utilization of the LMS across the Virtuoso network.

Requirements

• Bachelor’s degree or equivalent work experience
• Minimum of 4–7 years of experience administering Cornerstone Learn strongly preferred.
• Preference given to Cornerstone Certification holders (Core System and Learning Management)
• Experience implementing system releases, managing system configurations and permissions, reporting frameworks, EDGE integrations and APIs, and vendor relationships
• Proficiency in creating Cornerstone custom pages, and basic HTML.
• Adobe Photoshop experience preferred
• Strong analytical, organizational, and problem-solving skills
• Proficiency in Microsoft Office Suite, including Excel
• Demonstrated ability to exercise independent judgment and lead projects
• Knowledge of travel industry preferred.

Benefits

• medical/dental/vision/life
• 401(k) savings plan
• full benefits package