Role Overview
- Resolve issues related to client accounts, internal policies, and general support;
- Provide multiskill support (chat, email and/or voice) in a humanized manner, handling a high volume and variety of requests;
- Manage multiple interactions simultaneously across different channels, using various online tools;
- Regularly consult internal guides and follow service standards and policies precisely;
- Meet and maintain performance metrics (Customer Satisfaction, Average Handle Time, Quality);
- Communicate with the internal team in English — reading and comprehension in English are essential.
Requirements
- Must be at least 18 years old;
- High school diploma minimum (currently enrolled in or holding a university degree is a plus);
- Experience in a call center with customer support is a plus;
- Knowledge of digital marketing is a plus;
- Intermediate or Advanced English level (testing will be required);
- Must reside near or have easy access to the Nova São Paulo unit (South Zone of São Paulo).
Technical and behavioral competencies:
- Basic computer skills and typing (required);
- Strong interpersonal communication and empathy to handle different customer profiles;
- Ability to manage time and work autonomously, even under high demand;
- Organized, results-oriented, and detail-oriented.
Benefits
- Transportation voucher;
- Meal voucher and/or food allowance;
- Life insurance;
- Funeral assistance;
- Daycare/babysitting assistance / Assistance for children with disabilities / School transportation assistance;
- Employee discounts on products;
- Dental care;
- Health insurance;
- Pet health plan;
- Discounts at gyms / sports activities;
- Educational partnerships with course discounts;
- Career development plan;
- Home office allowance.