Resolve issues related to client accounts, internal policies, and general support;
Provide multiskill support (chat, email and/or voice) in a humanized manner, handling a high volume and variety of requests;
Manage multiple interactions simultaneously across different channels, using various online tools;
Regularly consult internal guides and follow service standards and policies precisely;
Meet and maintain performance metrics (Customer Satisfaction, Average Handle Time, Quality);
Communicate with the internal team in English — reading and comprehension in English are essential.

Must be at least 18 years old;
High school diploma minimum (currently enrolled in or holding a university degree is a plus);
Experience in a call center with customer support is a plus;
Knowledge of digital marketing is a plus;
Intermediate or Advanced English level (testing will be required);
Must reside near or have easy access to the Nova São Paulo unit (South Zone of São Paulo).

Technical and behavioral competencies:

Basic computer skills and typing (required);
Strong interpersonal communication and empathy to handle different customer profiles;
Ability to manage time and work autonomously, even under high demand;
Organized, results-oriented, and detail-oriented.

Transportation voucher;
Meal voucher and/or food allowance;
Life insurance;
Funeral assistance;
Daycare/babysitting assistance / Assistance for children with disabilities / School transportation assistance;
Employee discounts on products;
Dental care;
Health insurance;
Pet health plan;
Discounts at gyms / sports activities;
Educational partnerships with course discounts;
Career development plan;
Home office allowance.

Bilingual Relationship Specialist II – English, Digital Marketing, Social Media

Key skills