Principal Engineer

Role Overview

• You will be the technical lead within the customer account for both internal and external requirements and act as an internal technical escalation point with the ability to mentor/coach internal resources to achieve a higher level of service.
• You will act as the last line technical lead to resolve technical problems, either design or support related problems. To take a lead where required in root cause analysis to drive issue resolution and limit impact to the customer.
• You will be responsible for reviewing and reporting on specific customer incidents and manage customer expectations. Ensure escalation and feedback drives a high level of performance throughout Telent.
• You will be responsible for the documentation and upkeep of technical databases relating to the customers network infrastructure such that internal engineering colleagues can refer to this information held on either a WiKi or KEDB, assisting in the resolution of customer incidents and problems.
• You will assist in the build and design of Proof-of-Concept scenarios, Type Approval activities in the Telent labs and support in the creation of test type documentation and test scenarios.
• You will assist and/or lead in the pre-staging of equipment to be installed on customer sites as part of projects or installs.
• Be an expert in the required Technology for your section. Create and deliver: technical presentations, solution demonstrations, solution design/configuration, and proposal development.
• You will provide technical assistance to the sales teams in whatever format is required (e.g. in customer meetings, presentations and response to tenders) so that opportunities are supported with the correct technical expertise.

Requirements

• Fortinet Expert Certification
• Fortinet SD-WAN design and delivery experience
• Fortimanager and Fortimonitor knowledge
• Fully competent knowledge of the quality standards, processes and regulatory requirements applicable to the designated discipline/business area.
• Excellent customer facing and presentation skills.

Benefits

• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.