EdTech Customer Success Manager - Pacific/Mountain Time

Lavner Education is one of the world's leading EdTech companies, seeking a high-energy, detail-oriented Customer Success Manager to connect their innovative programs with families. In this role, you will manage communications, support customer needs, and ensure a positive experience for families throughout their journey with the company.

Responsibilities:

• Service support tickets, phone calls, and chats in a timely, professional, and informative manner
• Develop valuable relationships with clients by identifying their needs and resolving issues with empathy and patience
• Gain a strong understanding of our camps, policies, STEM courses, and software to provide families with personalized recommendations and assist with registration
• Utilize your institutional and experiential knowledge to troubleshoot challenges and resolve conflicts effectively
• Expand sales output and booking demand by providing information to potential and current families
• Document and review changes to customer accounts using our support desk ticketing system and camp management software
• Coordinate with location managers, seasonal staff, and camp directors to ensure professional communication and positive outcomes for all stakeholders
• Proactively obtain positive reviews from happy customers to fuel company growth
• Demonstrate the ability to manage multiple priorities and projects in a fast-paced environment
• Provide feedback and insights to fuel innovation, and assist with administrative duties or metrics tracking during lower-volume periods
• Exhibit complete compliance with company policies and maintain a positive, professional culture within the department

Requirements:

• At least 5 years of professional work experience in Customer Service, Sales, STEM Education, Management, or Business
• Previous experience in EdTech or summer camp programming a plus
• Bachelor's degree in Education, Business, Communications, Management, or a related field
• Tech savvy with a proven ability to master new software and follow up on details
• An inclusive, upbeat, and flexible mindset
• Clearance of all required background checks