Respond to customer inquiries and complaints via email, chat, and phone in a timely and professional manner.
Provide detailed information about the company's e-learning products and services to prospective and current customers.
Collaborate with other departments such as sales and technical support to ensure customer satisfaction and resolve any issues.
Maintain accurate and up-to-date records of customer interactions and transactions in the customer relationship management system.
Assist in the development and improvement of customer service procedures, policies, and standards to enhance the overall customer experience.

Minimum of 2 years experience in a customer service role, preferably within the e-learning industry.
Excellent communication skills, both written and verbal, with the ability to effectively interact with veterans and other stakeholders.
Proficiency in using CRM software and remote communication tools such as Zoom and Slack.
Strong problem-solving skills and the ability to handle difficult situations with empathy and professionalism.
Ability to work independently in a remote environment while managing time efficiently and meeting deadlines.

Customer Service Representative

Key skills