Responsible for using and analyzing KPIs to improve daily operations according to agreed focus areas
Identify and propose concrete improvement actions based on analysis.
Support Service Operations Excellence Manager and regional Service Operations Managers in setting and following-up targets according to Field Operations Management Model
Train Supervisors and Service Operations Managers in usage of Service tools and processes
Responsible for route optimization, capacity planning, maintenance profile optimization in the FL
Identify and collect potential improvement ideas and contribute to the future development plans of global methods
Hands-on support to new deployments, the implementation, utilization and constant improvement of the KONE Way (KW) business processes and tools to become part of daily operations

Educational background: University degree (B.Sc.) in Business, Engineering or equivalent
Experience in Project Management and benefit realization is seen as an asset
Prior experience in Business Performance Management is seen as an asset
Change Management skills and experience is seen as an asset
Good communication skills
Knowledge of Service operations tools and processes
Prior Experience of ERP or other reporting solutions is seen as an asset

Career progression in opportunities within a global organization
Total reward elements that engage and motivate our employees and help us make KONE a great place to work
Comprehensive learning and development programs covering a wide range of professional skills
Surrounded by fun colleagues and a lively working environment.
Great and open-minded leaders

Service Operations Excellence Specialist

Key skills