Research and resolve Epic Configuration issues within SLA guidelines.
Analyze and complete Epic Configuration and Security requests promptly, evaluating the logical coherence of each request to ensure accuracy and functionality.
Adhere to approval guidelines before implementing configuration updates.
Maintain Excel Configuration Workbooks to accurately document configured settings in Epic, facilitating transparency and accountability in configuration management.
Contribute to the Configuration Manual by documenting nuances, tips, and best practices learned during the configuration process, fostering continuous improvement and knowledge sharing within the team.
Collaborate with team members to address unique and challenging configuration requests, conducting thorough research before seeking assistance to demonstrate proactive problem-solving and analytical skills.
Assist team members to maintain the Epic Security Configuration for 9,000+ users within our Epic instance.

Familiarity with Applied Epic configuration setups.
Meticulous attention to detail coupled with a dedication to precision and excellence.
Demonstrated ability to prioritize tasks and manage time effectively to meet deadlines and SLA requirements.
Excellent communication and teamwork abilities, adept at both independent work and collaboration within a team setting.
Associates Degree in IT, Business Administration, Accounting or Finance, or equivalent application management experience.
2 or more years experience with Applied Epic (non healthcare) Configuration and Security.
Experience using helpdesk ticket system, preferably ServiceNow.
Familiarity with Monday.com boards and MS Teams a plus.
Proficiency in MS Excel.

Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

Analyst – Epic Security, Configuration

Key skills