Senior Practice Consultant – Commercial Loan Servicing

Role Overview

• The Senior Practice Consultant provides leadership across FIS commercial lending implementations, guiding project teams to deliver on‑time, on‑budget outcomes and high client satisfaction.
• Oversee successful delivery of the Commercial Lending product suite (CLS, Credit Assessment, and Commercial Loan Origination).
• Serve as a key leader in driving effective client implementations and building long‑term, referenceable customer relationships.
• Own end‑to‑end delivery of Professional Services revenue for the assigned portfolio, ensuring high‑quality execution and client satisfaction.
• Drive financial performance through accurate forecasting and proactive management of gaps between forecast and budget.
• Build and maintain strong cross‑functional partnerships with Product, Sales, Pre‑Sales, Engineering, and Customer Experience teams.
• Establish and sustain trusted client relationships by leading high‑visibility engagements, demonstrating subject‑matter expertise, and deploying and directing qualified delivery teams.
• Provide executive‑level oversight for large, complex programs, including escalation management, budget governance, risk mitigation, and participation in customer steering committees.
• Support presale activities by representing Professional Services in client engagements, delivering presentations, developing implementation estimates and project plans, and drafting and negotiating Statements of Work (SOWs).
• Lead continuous process improvement initiatives to enhance efficiency, quality, and scalability across the Professional Services practice.

Requirements

• Typically, 10+ years of experience leading large, transformational, client‑facing initiatives within a professional services organization, serving in Senior Manager and/or Project Director roles
• Demonstrated ability to deliver complex programs with excellence while motivating and leading high‑performing teams
• Exceptional communicator, able to convey complex and critical messages clearly and persuasively across all organizational levels
• Proven experience engaging C‑suite executives and Boards, with confidence presenting to senior stakeholders and large audiences
• Deep industry experience in banking and financial services
• End‑to‑end enterprise software implementation experience, preferably within a software vendor environment
• Hands‑on, proactive leader skilled at anticipating, managing, and resolving client issues and escalations
• Strong influencing and persuasion skills to drive alignment on recommended approaches and outcomes
• Willingness to travel 25–50% to support client engagements

Benefits

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits