Weekend Customer Service Representative

Role Overview

• Manage inbound and outbound customer calls in line with department KPIs.
• Deliver exceptional service using empathy, problem-solving, and clear communication.
• Advocate for both the customer and Bonfe’s reputation.
• Collaborate with team members to achieve company and departmental goals.
• Participate in ongoing training and career development.

Requirements

• Positive attitude and strong communication skills.
• Ability to stay calm under pressure and handle unexpected challenges.
• Accountability and honesty.
• Eagerness to help customers and teammates alike.
• Strong multitasking and time management skills.
• Independent, Problem-solving mindset and attention to detail.
• Open to feedback and committed to continuous self-improvement.
• Customer service experience (call center background is a plus).
• Familiarity with Microsoft Office and standard office equipment.

Benefits

• Medical and dental coverage, with 100% Bonfe-paid premium after 60 days.
• Optional vision insurance.
• 401(k) Plan with generous company match (eligible after 6 months).
• Paid Time Off to relax and recharge.
• Paid Training & professional development.
• Uniforms Provided.