Customer Service Representative – White-Glove Concierge

Entrepreneur Cooperative is seeking polished, proactive, and highly professional Customer Service Representatives to deliver a white-glove, concierge-level experience to high-end U.S.-based membership clientele. The role involves managing customer interactions across multiple channels while ensuring accuracy, speed, and a consistently elevated service experience.

Responsibilities:

• Provide fast, articulate, and emotionally intelligent service via phone, text, and email
• Assist clients with time-sensitive reservations and scheduling
• Handle high volumes of requests while maintaining accuracy and professionalism
• Anticipate customer needs and proactively provide solutions
• Maintain clear and professional communication across all interactions
• Collaborate with cross-functional teams across different time zones
• Uphold high standards of service, consistency, and brand representation

Requirements:

• 2+ years of experience in customer service, hospitality, concierge, or client-facing roles
• Fluent English (C1 level or higher, written and spoken)
• Strong communication skills and ability to remain calm under pressure
• Ability to multitask and manage multiple conversations simultaneously
• Strong attention to detail and problem-solving skills
• Comfortable working independently in a remote environment
• Proficiency with Microsoft Office, CRM systems, and communication tools (e.g., Slack)
• Typing speed of at least 60 words per minute
• Experience supporting high-end or demanding clients is highly preferred
• Background in hospitality, reservations, or operations
• Experience working with U.S.-based clients
• Experience in fast-paced, high-performance environments