Lead Director, Frictionless Provider Experience

Role Overview

• Own and manage the Frictionless Provider Experience (FPX) portfolio, ensuring alignment to enterprise and business-unit strategies.
• Translate strategic objectives into an integrated portfolio roadmap, including sequencing, prioritization, and coordination.
• Partner with executive sponsors and leaders to define success criteria and value realization.
• Continuously assess portfolio health, balancing risk, dependencies, capacity, and value delivery.
• Lead and support Senior Managers and delivery teams accountable for major FPX focus areas.
• Ensure initiatives operate with clear plans, defined deliverables, and measurable outcomes.
• Drive consistent operating rhythms including planning, milestone management, and risk mitigation.
• Address complex delivery challenges to maintain momentum and confidence.
• Establish and maintain program and portfolio governance frameworks.
• Standardize program management practices, reporting, and RAID management.
• Define and monitor portfolio metrics and KPIs.
• Align methodologies and standards with PMO and enterprise partners.
• Serve as the central connector across executives, business, technology, and operations.
• Lead executive communications with clear, actionable insights.
• Anticipate dependencies and drive cross-functional solutions.
• Support portfolio-level prioritization and investment decisions.
• Directly manage 3–6 Senior Managers and oversee a 20+ person organization.
• Coach and develop senior leaders and future-ready teams.
• Foster a culture of accountability, transparency, and collaboration.
• Role-model CVS Health values and values-driven leadership.

Requirements

• 10+ years of progressive experience in program or portfolio management
• 3–5+ years of people leadership experience
• Proven success in complex, cross-functional environments
• Strong executive communication and stakeholder influence
• Experience with agile delivery and governance disciplines.
• Bachelor's degree preferred. Agile (SAFe, RTE, SPC, CSM), PMP, or equivalent certifications preferred.

Tech Stack

• PMP

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.