About this role

Maintain a thorough understanding of the product range and the customization options offered to retailers.
Engage with customers to identify their needs and preferences based on their target market.
Deliver exemplary customer service by responding promptly to inquiries and concerns.
Understand customers' challenges and propose tailored solutions.
Analyze customer requirements and convert insights into tangible sales opportunities.
Demonstrate strong problem-solving skills to support customers in addressing their challenges.

High school diploma (DES) or equivalent (preferred).
Excellent verbal and written communication skills in both French and English.
Proven experience in customer service or sales.
Bilingualism (French and English) is required to support Francophone and Anglophone customers across Canada and internationally.

Structured career path (self-assessments, virtual training, and a guided learning program) supporting internal advancement.
Two weeks of paid training.
Continuous learning tailored to your tenure and skill set.
Positive, dynamic, and stimulating work environment.
Comprehensive benefits package: medical and dental insurance, Employee and Family Assistance Program (EFAP), and recognition programs.

Bilingual Customer Service Specialist, B2B

Key skills