Manage and coordinate day-to-day activities with the external Salesforce implementation vendor.
Review, validate, and approve business requirements, system designs, and development deliverables.
Support User Acceptance Testing (UAT), ensure adequate testing coverage, and track issue resolution through to closure.
Configure and administer Salesforce components, including objects, fields, workflows, validation rules, and flows.
Manage users, profiles, roles, permission sets, and access controls in line with security policies.
Develop and maintain dashboards, reports, and analytics to support business and executive decision-making.
Ensure seamless integration with CarPro, Genesys, MuleSoft, and Data Warehouse platforms.
Provide training, documentation, and ongoing support to end users to drive adoption and effective usage.
Enforce Salesforce security standards, data governance policies, and compliance requirements.
Act as the primary internal subject matter expert (SME) for Salesforce operations, enhancements, and best practices.

Bachelor's degree in Information Systems, Computer Science, or a related field.
5+ years of experience in Salesforce implementation, administration, or consulting roles.
Strong hands-on experience in Salesforce configuration, user management, automation, and reporting.
Solid understanding of system integration concepts, APIs, and middleware tools (e.g., MuleSoft).
Proven ability to coordinate with vendors and manage complex, multi-stakeholder initiatives.
Strong analytical, problem-solving, and communication skills.
Excellent stakeholder management and documentation capabilities.
Salesforce Administrator or Salesforce Platform App Builder or Salesforce Consultant (Sales / Service / Experience Cloud).
Fluent in Arabic and English (spoken and written).

Salesforce Consultant

Key skills