Support our Dutch-speaking customer base via phone, email, and chat
Maintain our customer database and update all entries
Offer tailored solutions for each call
Respond to customer inquiries regarding technical issues (installation) or warranty claims

Fluent Dutch (C2) plus proficiency in German, French, or English (C1 level)
Excellent customer service skills
Previous experience in a customer-facing or sales environment; prior call center experience is desirable
Demonstrable experience working within a structured process
Advanced IT skills (Microsoft Office)
Ability to work well in a team
Flexibility and openness to a new challenge
Willingness and eagerness to learn
Empathetic and socially competent personality
Valid work permit for Germany
Willingness to work on-site in Berlin

Career changers are very welcome!
Flexible workplace through a hybrid model (office and remote work)
Mentoring and motivation: direct support and feedback from colleagues and supervisors
Various team events such as summer parties to create the best Foundever moments as a team
Exclusive employee benefits: shopping vouchers, bike leasing, maximum capital-accumulation advantages, company pension plan, reloadable employee voucher card with regular top-ups
Health and wellness programs: global wellness program, our own fitness app, discounts with Wellhub and more
Internal career opportunities: 84% of our promotion roles and 93% of our leadership positions are filled internally
International career opportunities through German-speaking projects worldwide
27–31 vacation days (depending on length of service) plus special leave
Optional German language courses

Customer Service Representative, Dutch, German, French

Key skills