You are the link between our clients and our technical teams.
Take responsibility for the entire service lifecycle, from request to operation.
Manage, coordinate and inspire, ensuring our clients are always exceptionally supported.
Provide personal, direct support to our clients with real service passion.
Maintain a continuous, needs-based dialogue and ensure close alignment with clients.
Ensure transparent and meaningful reporting.
Coordinate, manage and monitor our services and service agreements reliably and proactively.
Keep an overview during business-critical incidents (Major Incidents) and ensure a rapid resolution.
Log changes, assess them and manage their implementation.
Lead small to medium-sized projects and coordinate the entire project portfolio.
Identify operational optimization opportunities and actively drive improvements.

You hold a qualification as a (business) computer scientist (HF) or an equivalent qualification.
You have solid experience in IT service management, IT Pre-Sales or IT project management, ideally in a managed services environment.
You have a deep understanding of infrastructure, outsourcing and cloud services, as well as experience in service delivery management.
You demonstrate methodological strength in project management, presenting and solution-oriented, networked thinking.
You are hands-on, get things done and deliver results – a true doer with a practical mindset.
You communicate confidently in German (native speaker or at least C1) and English (at least B2).

A young & dynamic team of 140 committed employees
Attractive and exciting work environment with a high degree of independence and flexibility
A well-funded & growing IT company
Progressive social benefits, including coverage of 55% of the pension fund contribution and the daily sickness benefit contribution
Attractive fringe benefits such as free parking, birthday gifts & special discounts (e.g. at fitness studios and other providers)
Support for your further education and professional development

IT Service Manager, 80–100%

Key skills