Lead projects from initiation to completion, ensuring clear scope, timelines, and milestones
Establish and maintain strong communication rhythms with clients and stakeholders
Facilitate internal and external project meetings
Monitor project progress, risks, and variations, proactively managing scope changes
Oversee milestone billing and reporting
Build trusted relationships with clients and key stakeholders
Manage expectations through transparent, proactive communication
Address concerns promptly and confidently
Maintain a strong focus on client satisfaction and feedback
Plan and forecast internal resources to support multiple active projects
Manage budgets, track financial performance, and ensure commercial viability
Monitor workflow to avoid bottlenecks and delays
Oversee project status reporting and escalation where required
Drive efficiency through the use of systems, automation, and AI tools
Support and contribute to technical and project-related training initiatives
Encourage capability building and continuous improvement within the team

Proven experience managing end-to-end projects in a client-facing environment
Strong stakeholder management and communication skills
Commercial awareness and sound financial judgement
The ability to manage competing priorities and remain calm under pressure
A proactive mindset with a passion for solving problems
Experience leveraging automation and AI tools to improve efficiency (highly regarded)
A collaborative approach with a focus on accountability and results

IT Project Manager

Key skills