Technical Project Manager with Salesforce - Government Public Trust (Remote)

ICF is a global advisory and technology services provider, and they are seeking a strong technical leader for their Salesforce Digital Transformation Center. The role involves managing all DTC operations, directing a team of Salesforce architects and system administrators, and leading client relationships while ensuring effective service delivery and operational support.

Responsibilities:

• Responsible for overall Salesforce Digital Transformation Center (DTC) operations and service delivery
• Manage a technical staff consisting of Salesforce administrators, architects, and security specialists
• Lead routine meetings such as daily client status calls, daily team standups, weekly & bi-weekly calls with DTC tenant customers, monthly CIO reviews, and other operational calls as required
• Assist client with management of the DTC customer presales pipeline from Salesforce use case qualification, functional requirements discovery, and preparation & presentation of high-level solution recommendations and ROM estimates
• Manage the onboarding of new DTC customer project teams onto the platform
• Manage the release calendar and coordinate DTC actions for customer application deployments
• Manage daily O&M support activities
• Manage license inventory, allocations, and renewal efforts
• Manage platform ATO renewal assessments and mid-year changes
• Co-lead DTC customer technical design reviews with Salesforce architects
• Write policy and procedure documentation based on Salesforce best practices and manage the DTC Governance Library
• Recommend ways to enhance and increase the efficiency of DTC operations and tool sets, and then lead the implementations
• Prepare and present monthly status reports outlining team performance, deliverables, schedule, financials, and SLA attainment

Requirements:

• 5+ Years of PM experience leading large complex IT projects and managing technical staff, with direct contract delivery responsibility
• 3 Years of leading Salesforce projects and/or Centers of Excellence in a client-facing role
• Active Salesforce Certified Administrator and Platform Developer certifications (provide Trailblazer profile link)
• 3+ Years experience as a Salesforce Developer performing declarative (no-code) and programmatic (Apex, LWC) development
• 3+ Years experience performing deployments and working with CI/CD pipelines in the context of Salesforce and GitHub as source control
• 1+ Years experience providing complex cost allocations, chargebacks and reporting, including for cloud consumption, licensing, and labor
• Must be a United States (U.S.) Citizen or Green card, and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract, and laws do apply
• Ability to obtain a federal government public trust clearance
• Active Salesforce Consultant and/or Architect certifications (provide Trailblazer profile link)
• Experience with enterprise data governance and cloud-based data warehousing technologies, and/or Salesforce Data 360
• Technical understanding of MuleSoft capabilities and API-based integrations
• Background in writing/analyzing Apex, Lightning Web Components, YAML, and other coding languages common in enterprise Salesforce environments, MuleSoft, and pipeline management
• 3 Years of providing Salesforce consultation to clients regarding Salesforce fit analysis, mapping of customer requirements to platform capabilities, and high-level solution architecture
• Understanding of OmniStudio, its components, and the use cases it supports
• Basic understanding of Salesforce core CRM licenses (i.e. Platform, Sales Cloud, Service Cloud, Public Sector Solutions, Experience Cloud, CRM Analytics, and other core CRM-related add-ons) and the difference between how they are ordered vs how they are provisioned. Familiarity with Salesforce AppExchange utilities and peripheral services such as Docusign and Own
• Basic understanding of supporting services such as MFA/SSO, networking, and encryption
• Experience providing complex cost allocations, chargebacks and reporting, including for cloud consumption, licensing, and labor
• Command presence and a sense of personal responsibility for mission accomplishment
• Demonstrated excellent client relationship skills, whether proposing new solutions or handling difficult situations
• Demonstrated critical thinking, attention to detail, problem solving skills, and the ability to produce polished and well-organized written deliverables