Engineering Manager, Community Support Engineering – Routing and Data

Role Overview

• Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding.
• Lead, mentor, and grow a high-performing engineering team in a fast-paced environment.
• Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving.
• Drive and partner closely with teams across CSE to understand business cases and deliver intuitive, scalable routing and data solutions.
• Set clear priorities and strategic direction in collaboration with cross functional partners.
• Improve team processes to strengthen collaboration and ways of working, execution efficiency, and delivery quality.
• Lead complex, cross-functional projects that align with business goals and deliver measurable impact.
• Collaborate with other senior leaders and peers to define and drive long-term technical strategy and architecture that enables the company’s future vision.
• Collaborate with and influence cross-functional partners to design and deliver high-quality products.
• Lead team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems.
• Lead conversations that align technical efforts with business outcomes and product priorities.
• Nurture a culture of technical quality and engineering excellence from design, through code review, to production.
• Enable and empower ICs to grow their impact beyond individual contributions, creating opportunities for them to lead technical initiatives that span across platforms and organizations.
• Retain, grow and hire a team of high-performing engineers. Build a strong and diverse team capable of turning ambitious product visions into a polished reality.

Requirements

• 9+ years of relevant software development industry experience in a fast paced tech environment.
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.
• Excellent communication and collaboration skills. Proven experience working with many engineering teams and cross functional partners.
• Strong expertise in building large-scale backend systems and experience in user facing features.
• Strong product and design instinct, previous proven experience building delightfully designed experiences.
• Flexible in leadership style, can adapt to a variety of ways of working depending on the situation.
• Experience leading and shipping large initiatives with high business impact.
• Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability and availability.
• Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality.
• Strong communication skill and ability to influence decisions from a wide variety of stakeholders.
• Experience fostering an inclusive and engaging team environment.
• Able to identify, retain, grow and acquire critical talent.
• Strong commitment to fostering diversity, equity, and inclusion within teams.
• Fluency in communication in English and Mandarin.

Benefits

• Competitive salary
• Flexible working hours
• Professional development budget
• Home office setup allowance
• Global team events