Key skills
Communication
About this role
Role Overview
- Support customers via live Webchat
- Answer customer questions and help them choose the right HCF product
- Handle enquiries and recommend products
- Educate prospects on the benefits of HCF services
- Manage objections and maintain confidentiality
- Adhere to high web chat quality standards
- Make outbound calls to various lead types
Requirements
- Outstanding customer service commitment
- Team-oriented with performance-driven mindset
- Positive attitude and adaptability
- Ability to work under pressure
- Excellent communication skills
- Intermediate computer skills (MS Office, Outlook)
Benefits
- Flexible working arrangements
- 50% subsidy on HCF hospital and/or extras cover
- Family-friendly certified employer
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.