Key skills
CloudCommunication
About this role
Role Overview
- Resolving client issues related to product functionality and system setup
- Logging, tracking, and documenting support cases
- Collaborating with product teams to escalate bugs or feedback
- Reproducing client issues and assisting in root cause identification
- Learning continuously through mentorship and knowledge base use
Requirements
- Bachelors degree in any stream – Technical/Science/Humanities
- Strong verbal and written communication skills (C1 English proficiency)
- Curious, tech-friendly, and eager to learn troubleshooting basics
- Comfortable working in a hybrid or remote support environment
- 2–3 years of experience in a customer or product support role (Bonus)
- Basic familiarity with cloud, app support, or healthcare software (Bonus)
Tech Stack
- Cloud
Benefits
- Quarterly Company-Wide Recharge Days
- Flexible Work Environment (Remote/Hybrid Options)
- Peer-based incentive “Cheer” awards
- Tuition Reimbursement Program