Service Consultant

Role Overview

• Assesses operational talent profiles based on required skills, experience, and qualifications for specific short term/project based and long term job assignments
• Conducts performance evaluations and provides feedback to operational talent to support their development
• Determines training programs by identifying relevant learning sessions based on skill gaps
• Analyzes key performance indicators (KPIs) related to operational talent engagement, productivity, and cost savings to support workforce planning optimization
• Supports the redeployment of operational talent by identifying and matching them with appropriate short term/project based and long term job opportunities/assignments
• Supports operational talent with tools and guidance for career mobility, based on skills and experience
• Develops a robust pool of operational talents through networking

Requirements

• Requires expanded conceptual knowledge and experience in own discipline
• Grows knowledge of the company, processes and customers
• Performs structured work assignments related to discipline
• Uses existing policies, procedures or instructions to solve routine or standard problems
• Receives supervision and direction from more senior level roles
• Impacts quality of own work and the work of others on the team; works within guidelines and policies
• Explains factual information of limited complexity to others in straightforward situations.

Benefits

• Compensation Package Talent Incentive Plus, for hiring colleagues at Randstad.
• Access to stock purchase (after six months of employment).
• A highly profitable plan, with which you have the opportunity to earn a 100% return on your savings and double your savings.
• Flexible compensation (food, transportation, and childcare).
• Special discounts for employees.
• Sickness benefits.
• Two days of teleworking (after six months).
• Flexible start and end times: 2 hours and 1 afternoon off per week.
• 24 days of vacation + your birthday + 1 additional day at Christmas.
• Good work environment, open space, etc.
• Adeslas private health insurance with dental coverage (starting after one year of service), life insurance, and discounts for family members.
• Emotional well-being programs: A set of services and tools designed to care for and improve your well-being.
• Skills development, psychological assistance, and mindfulness sessions.
• Career guidance and transition program for unemployed family members.
• Support and guidance in situations of disability and specific resources.
• Availability of one day (8 hours) per year to participate in volunteer work and contribute to social causes.
• Onboarding and on-the-job training.
• Culture Club: A module to share our purpose, culture, and values.
• Access to the online learning Hub: where you will find content and training modules that you can use whenever and wherever you want, based on your own motivation.
• Free English for everyone.
• Career/development plans.
• We have a target of 80% of management vacancies filled with internal staff.
• Possibility of national and international mobility.
• Mentoring program with company leaders and the opportunity to participate in corporate projects.
• Talent scholarship awards: where Randstad can fund 100% of postgraduate studies.
• We have a supportive leadership style that fosters team development and learning.