Act as the central point of coordination across all departments
Translate business priorities into clear actions, timelines, and ownership
Ensure alignment between teams and eliminate silos or conflicting priorities
Track progress on key initiatives and ensure follow-through
Facilitate decision-making
Identify gaps, inefficiencies, and blockers across the business
Drive improvements in workflows, communication, and execution
Introduce structure where needed without overcomplicating processes
Ensure the business operates smoothly on a day-to-day basis
Act as a thought partner to the Owner on operational and business topics
Provide visibility on risks, bottlenecks, and performance gaps
Help prioritize initiatives based on impact and feasibility
Collaborate closely with Payments to strengthen processes, reliability, and performance
Support ongoing improvements in payment flows, providers, and operational setup
Lead the rollout of Return-to-Office strategy (locations, structure, guidelines)
Drive cross-functional operational projects as required by leadership

Strong experience in B2C environments (iGaming / Casino / Sportsbook preferred)
Proven track record in operations, business coordination, or general management roles
Experience working closely with senior leadership or founders
Exposure to payments, fintech, or transaction-heavy businesses is a strong advantage

Director of Operations

Key skills