Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.
Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows.
Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes.
Build and maintain long-lasting relationships with Fieldwire clients.
Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire.
Assist the product team in identifying issues and communicating customer feedback for product improvements.
Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.

3+ years of professional construction experience, preferably with a combination of field and office management roles
Excellent presentation and communication skills
Self-motivated and highly organized, with strong time management skills
Diplomacy and patience when working through customer issues
Comfortable communicating with anyone, from foreman to senior-level managers
A basic understanding of construction process from design to completion
An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget
Ability to creatively brainstorm unique solutions to client issues relevant to their needs
Desire to learn in a dynamic startup environment.

Mid-Market Construction Success Manager

Key skills