You guide our clients through all phases of a project — from concept and implementation to a successful go-live
You capture client requirements in detail, translate them into tailored solution concepts, and are responsible for implementation and customization
In a technologically advanced environment you contribute your expertise and actively drive innovative topics such as the introduction of AI agents
You are responsible for project management of our Zendesk projects — from planning to successful delivery
With your commitment you help shape and improve the customer experience for our clients
Together with cross-functional teams you develop sophisticated CX strategies that support the long-term success of our clients

You see customer service as a central lever for a holistic customer experience
You are familiar with agile methods and are motivated to tackle complex requirements and deliver in challenging projects
You have no problem taking on responsibility, even beyond your immediate duties
You are well versed in Zendesk or other CX tools and have administered them and/or delivered projects using them
You may already have set up initial AI agents and/or chatbots
You bring an understanding of IT contexts and processes
Communication is one of your strengths and you remain composed even when facing challenges
You speak fluent German.

Zendesk Consultant

Key skills