Customer Insights Data Analysis: Perform quantitative analyses on transactional databases to extract insights that drive revenue and improve the customer experience, using advanced data mining and modeling techniques.
CRM Results Measurement: Assess the impact of CRM campaigns (push, SMS, email) by applying key metrics and statistical methods to quantify the performance uplift generated by campaigns.
Development of Presentations and Dashboards: Create executive presentations and interactive dashboards for efficient, ongoing monitoring of results, facilitating data-driven decision making.
Collaborative CRM Strategies: Work with clients and internal teams to optimize CRM strategies, proposing effective customer segmentations and personalized approaches aligned with company objectives.
Customer Digitalization: Use data analysis to drive adoption of the company’s app, focusing on improving the customer’s digital experience.

SQL (Intermediate level)
Excel (Intermediate level)
PowerPoint (Intermediate level)
Data Analysis (basic knowledge of statistics)
Familiarity with one or more of: Power BI, Tableau, Data Studio, Looker (Intermediate level).

SulAmérica medical insurance *
SulAmérica dental plan *
Annual variable compensation (PLR) *
Flexible benefits card: Flash *
Birthday day off *
Dotz on your birthday *
Additional Dotz for tenure milestones starting from the second year *
Discounts at major pharmacy chains *
TotalPass *
Childcare assistance *
Partnership with Open English *
Partnership with C4life: Access specialized guidance in areas such as psychological, legal, financial, social and pet care *
Various other initiatives and many Dotz as part of our "Ganha Mais" program, which aims to bring the best benefits to our employees. Taking care of #NossaGente is one of our main purposes, and we will continuously seek to offer the best so we can keep enjoying the journey with passion. *

Senior Data Analyst

Key skills