Customer Support Consultant, fluent English

Role Overview

• Deliver outstanding customer support via emails and video calls;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists;

Requirements

• Excellent English communication skills (at least C1 level for both spoken and written)
• Experience in customer support for at least 6 months
• Positive, proactive and responsible attitude
• Comfortable understanding technical concepts and troubleshooting complex workflows
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Fixed schedule: Mon–Fri: 09:00-17:00 (EDT Time zone)
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements